Student Info

Support Services

We offer many services to suit a participant’s individual needs. These take the form of:

  • computer aids such as voice activated software
  • keyboards with large keys
  • special disability software to aid interaction     
  • tablets devices and laptops with learning apps
  • special consideration for assessment
  • flexible deadlines and scheduling
  • Youth worker on staff
  • access to interpreters for languages and Auslan
  • referral services.

RTO Policies and Procedures

These policies are only a snapshot of an extensive library. If the policy and procedure that you are looking for is not here, please contact our office during business hours.

Student information

Staff at Avenue Neighbourhood House @ Eley are committed to your success.

So ... if you need advice or support anytime, speak to a member of our dedicated team!

To support your success at Avenue Neighbourhood House @ Eley, we provide a wide range of support services. If there are services you require that are not listed below, please talk to your Tutor or the Further Education Co-ordinator.



Avenue Neighbourhood House @ Eley  is a Registered Training Organisation (RTO) with the Victorian Registration and Qualifications Authority (VRQA)  - Registration Training Organisation 20213. As a Registered Training Organisation, Avenue Neighbourhood House @ Eley is regularly audited against national quality standards. Please use the links below for a copy of the most recent external audit reports.

Learner Engagement Survey

The Australian Quality Training Framework (AQTF) is the national set of compliance Standards and Essential Conditions that the VET training provider must meet to become a Registration Training Provider (RTO). The AQTF Quality Indicators for RTOs form part of the AQTF Essential Conditions and Standards for Continuing Registration that apply to all RTOs registered with VRQA.

RTOs are required to collect and use data on three quality indicators:
  • competency completion
  • learner engagement
  • employer satisfaction
Please use the link below for a copy of the summary report from the most recent learner survey.

Fees and charges

2023 information about our fees and charges for certificate courses

NDIS course fees and education material costs

For students eligible to receive Skills First Government subsidised training to complete Nationally Recognised Training qualifications or skill sets, the National Disability and Insurance Scheme (NDIS) will not fund any course fees or education materials associated with education and training.

Our staff are committed to your success. So if you need advice or support anytime, speak to a member of our dedicated team!

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